FAQs

While we may not act like it, Fairgame is an adults-only venue. You must be 18 or over to experience a ride like this one. We operate a strict Challenge 25 policy so please make sure to come armed with physical ID - no iPhone snaps please!

Because Fairgame is an adults-only venue, anyone who has the good fortune to look 25 or younger will be asked to provide valid photo ID, in line with our strict Challenge 25 policy. We’ll accept passports, UK driving licences or any card with the approved PASS logo (no photos of ID please). Once you’re in, you can leave being a grown up at the door.

There’s a free cloakroom next to our main entrance, so we can hold coats and bags while you go off and have fun.

'Fraid not - Fairgame is a cashless venue. Plastic only, please.

Yes, the main areas of both venues are wheelchair accessible. We have some event spaces that are not wheelchair accessible. If you are booking an event and require wheelchair access, just let us know and we can suggest an appropriate area.

Our games are fun, simple and easy to master. Nobody will look like a clown. When you arrive at the venue, you will be given a personalised RFID card which gives you access to your pre-paid games.

When you book, you’ll be given an arrival time (approximately 30 minutes before the games start), so you'll have time to grab a drink before you play - we recommend eating after the games so you don't feel rushed!

Nothing - unless you’re keen to get ahead of the game! Once you’ve booked your slot, you’ll receive a confirmation email. If you want to create a team and add your guests’ names before arriving, you can – but this isn’t essential. You can also send your guests an invite, so they can go ahead and check-in at our kiosks if they arrive before you.

Yes! You can pre-purchase tokens for use during your booking. We offer tokens specifically for Drinks, Food or our Candy stand. Or, if you’d rather something flexible, you can pre-purchase Fairgame Credit - to spend on everything (except games.)

Our digital drinks, food and candy tokens live right on your guests’ game cards – so they can grab what they want, when they want, without chasing you down for a tab. No deals, no discounts – just an easy way to keep everyone fueled and having fun, without you playing host all night. Just a heads-up: drinks tokens can only be used on drinks, food tokens on food, and candy tokens on candy – they’re not interchangeable. Each token gives you credit to spend – simple as that. Use it on whatever you fancy, and if what you buy costs less than the token’s value, the leftover stays on your game card ready for next time. No waste, no faff. Finally, it’s a use-it-or-lose-it kinda thing, so make sure you spend all tokens on the day of your booking. Any remaining balance of tokens left at the end of your session is non-refundable. So get spending!

You can always drop by for drinks, plus food from our three street food kitchens - no reservation needed. We will always try and fit you in to play the games (you're in with the best chance weekday daytimes), but if we’re busy, there’s a chance we won't be able to. That kind of disappointment's on par with dropping your ice cream, so we’d always recommend booking if you can.

If you haven't received your confirmation after 30 minutes, give us a call, for Canary Wharf bookings that's on 020 4599 3666 and for City bookings that's 020 4599 3665. Let us know your name and booking date and we’ll resend your confirmation. Easy as that.

You'll be given an arrival time (approximately 30 minutes before the games start) when you book. We do it that way so you can grab a drink and get settled before all the fun and games begin. We recommend eating after you play so you don't feel rushed. You're also welcome to make your way down a little earlier - whatever works.

Yes! If you want to arrive early to make the most of the Fairgame fun, you’re more than welcome to do so. Your games slot will still start 30 minutes after the time that you have booked for.

It happens, so don’t panic – life isn’t always fair. Just let us know by giving us a call, for Canary Wharf bookings that's on 020 4599 3666 and for City bookings that's 020 4599 3665, and we’ll do our best to move your booking to a later time.

You sure can. Our terrace is open year-round – but we don’t take bookings for our outdoor space due to the unpredictability of the not-so-Great British weather.

Absolutely! There’s plenty of space both inside and outside the venue to kick back with some food or a few drinks once you’ve finished playing. What better way to toast the winner?

Why would you want to? No, we get it, sometimes things change, so we try to be as flexible as possible. All our tickets are fully refundable up to 72 hours before your booking. If you need to cancel within 72 hours of your booking, give us a call, for Canary Wharf bookings that's on 020 4599 3666 and for City bookings that's 020 4599 3665, and we'll try our best to move you to another date. We cannot move your booking on the day, and cancellations within 24 hours of your booking time are non-refundable.

For groups of 16 people or more, we need to reserve a space for you. We have different options available for our larger groups, so the best way to book is to contact our events team. Email events@wearefairgame.com or call us, for Canary Wharf bookings that's on 020 4599 3666 and for City bookings that's 020 4599 3665.

Costs for larger bookings vary depending on numbers, as well as the date and time. Drop an email to events@wearefairgame.com with your details, and our team will send over a quote.

Yes, groups of 16+ will need to pre-purchase food and drinks. This is to make sure all your needs are met in advance – keeping your experience super slick and ensuring you can make the most of your time with us.

This is subject to the terms and conditions provided by our events team at the time of booking. If you do need to make any changes, please call our team, for Canary Wharf bookings that's on 020 4599 3666 and for City bookings that's 020 4599 3665, and we’ll do our best to accommodate you.

Yes! You can pre-purchase tokens for use during your booking. We offer tokens specifically for Drinks, Food or our Candy stand. Or, if you’d rather something flexible, you can pre-purchase Fairgame Credit - to spend on everything (except games.)

Our digital drinks, food and candy tokens live right on your guests’ game cards – so they can grab what they want, when they want, without chasing you down for a tab. No deals, no discounts – just an easy way to keep everyone fueled and having fun, without you playing host all night. Just a heads-up: drinks tokens can only be used on drinks, food tokens on food, and candy tokens on candy – they’re not interchangeable. Each token gives you credit to spend – simple as that. Use it on whatever you fancy, and if what you buy costs less than the token’s value, the leftover stays on your game card ready for next time. No waste, no faff. Finally, it’s a use-it-or-lose-it kinda thing, so make sure you spend all tokens on the day of your booking. Any remaining balance of tokens left at the end of your session is non-refundable. So get spending!

You sure can. We’ve bagged some of London’s best street food vendors at Fairgame, and our fully stocked bars serve up killer cocktails, frozen margs and craft beer. What’s not to love? We don’t take bookings for food and drink, so just rock up and find yourself a table.

Food and drinks can be purchased directly at the food vendors and bar. (Please note, we’re a cashless venue).

We only offer pre-purchased food and drinks for group bookings of 16+ (who have an area reserved). For guests booking via our website, food and drinks can be purchased at our food vendors and bar once you arrive at the venue.

We have plenty of space in our bar area to grab a drink or some food. It’s available on a first come, first served basis so just roll up, roll up. For larger groups 16+, please get in touch with our events team to enquire about our bookable spaces – events@wearefairgame.com.

While we encourage a cheeky cocktail while you play (you'll find drinks holders at every station), you'll find it tricky to play and eat - our food is delicious... but messy. Thrills over spills and all that. You’ll be too giddy to eat anyway.

Yes, we’ve got a delicious range of options to cover all your dietary needs. If you’ve got an allergy or any specific requirements, please let one of our food vendors know.

Tuesday - Wednesday: 11:30am - 10:30pm. Thursday - Saturday: 11.30am - 11pm. Sunday: 11:30am - 10:30pm.

Fairgame City is located behind St Paul’s Cathedral in the One New Change development. Our closest tube stop is St Paul’s, which is a 2 min walk away, but we also have a number of other stations a short walk away, including Bank, for the DLR.

You can take the Jubilee Line, the Elizabeth line or the DLR to Canary Wharf. Head towards West India Quay, we’re located on the left, right before the bridge. Look out for the big yellow duck on the water!

We don’t have parking at either of our locations, however there are parking facilities within a short walk of both.